Official Privacy Policy

Your Personal Data Protection at 3dwin

3dwin is committed to protecting your personal information. This policy explains transparently how we collect, store, use and safeguard your data as a member of our platform.

Effective: January 2026
Latest version
English
Data Protection Principles

Six Core Principles of Our Privacy Policy

Every decision we make regarding your personal data is guided by the following principles.

Limited Collection

We only collect information that is genuinely necessary to provide services, verify identity and process your financial transactions. No data is collected excessively or without a clear purpose.

Encryption Security

Your data is protected with SSL/TLS encryption technology during transmission and stored with additional protection on our servers. Internal access to personal data is restricted to authorised staff only. 🔒

Not Sold to Third Parties

3dwin does not sell, rent or disclose your personal information to third parties for marketing purposes without your consent. Data sharing only takes place with service providers bound by confidentiality agreements.

User Access Rights

You have the right to request access to the personal data we hold, request a correction if there is an error, and in certain circumstances, request deletion of your account along with related data in accordance with the established policy.

Ongoing Updates

This Privacy Policy is reviewed periodically to ensure it remains relevant with developments in law, technology and the services we offer. Any material changes will be communicated to members via email or a notice on the website. ♻️

Continuous Support

For any privacy-related enquiries, our 24/7 support team is available via live chat and email in Malay and English. We will respond to every enquiry seriously.

Contents
Effective date: 1 January 2026

Please read this policy carefully. By registering an account or using any part of the 3dwin platform, you are deemed to have read, understood and agreed to all terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

1. Definitions

In this Privacy Policy, the following terms carry the meanings stated below:

  • "3dwin", "we", "us" refers to the 3dwin platform operating under international licensing and managing the website https://3dwin.org.
  • "Member", "user", "you" refers to any individual who registers an account, accesses or uses 3dwin services.
  • "Personal data" refers to any information that can identify an individual directly or indirectly, including name, mobile phone number, email address and financial information.
  • "Processing" covers any operation carried out on personal data, including collection, storage, use, disclosure and deletion.
  • "Third party" refers to entities or individuals outside the 3dwin organisation, including payment service providers, technical partners and statutory authorities.

2. Information We Collect

3dwin collects your personal information through several methods depending on how you interact with our platform.

2.1 Information You Provide Directly

When you register an account or use our services, you may provide:

  • Full name as shown on your identity card (MyKad) or passport
  • Date of birth for age verification (21 years and above required)
  • Active email address
  • Malaysia mobile phone number
  • Username and password chosen by you
  • Payment method information including Touch 'n Go eWallet, DuitNow, FPX online banking account or cryptocurrency wallets (USDT, BTC, ETH)
  • Identity verification documents such as a copy of your MyKad when required for the KYC (Know Your Customer) process

2.2 Information Collected Automatically

During platform use, our system automatically records:

  • IP address and general location of your device
  • Web browser type, operating system and device type
  • Activity log records for games, bets and transactions in your account
  • Session cookies and user preference cookies
  • Login session time and duration

3dwin does not collect biometric data such as fingerprints, facial scans or voice data. Financial data such as credit card numbers is not stored directly on our servers — it is processed through certified third-party payment gateways.

3. Purpose of Data Use

The personal data we collect is used for the following purposes:

3.1 Account and Service Management

  • Creating and managing your member account on the 3dwin platform
  • Verifying identity and meeting KYC compliance requirements
  • Processing deposits and withdrawals through the payment methods provided
  • Providing 24/7 customer support via live chat and email

3.2 Security and Fraud Prevention

  • Detecting and preventing fraud, money laundering and platform abuse
  • Monitoring any suspicious activity related to your account
  • Ensuring game integrity and fairness in all transactions

3.3 Communication and Marketing

  • Sending notices related to accounts, transactions and services
  • Informing members who have agreed to receive promotions, bonuses and special offers
  • Sending updates related to policy changes or terms of service

3.4 Service Improvement

  • Analysing usage patterns to improve the user experience on the platform
  • Conducting internal research for the development of new products and services

4. Data Storage and Retention

Your personal data is stored on secure servers protected by physical and digital access controls. We retain your data for as long as your account is active or as long as needed for the purposes stated in this policy.

The minimum retention period for financial and identity records is five years after account closure or the last transaction, in line with international licensing compliance requirements and applicable anti-money laundering regulations.

When your data is no longer needed, we will securely delete it or anonymise it so it can no longer be linked back to your identity.

5. Disclosure to Third Parties

3dwin does not sell your personal data to any party. However, we may share necessary information with the following categories of parties:

5.1 Service Providers

Payment providers (such as Touch 'n Go eWallet operators, DuitNow, FPX online banking gateways and cryptocurrency exchanges), game software providers, and cloud infrastructure providers that help us operate the platform. All such providers are bound by data confidentiality agreements.

5.2 Legal Compliance

We may disclose data to government authorities, regulatory bodies or legal authorities when required by applicable law or a valid court order.

5.3 Business Transfers

In the event of a merger, acquisition or asset sale, user data may be transferred to the receiving entity. You will be notified in advance before any such transfer takes place.

No disclosure beyond what is stated above will be made without your explicit prior consent.

6. Cookies and Tracking Technologies

The 3dwin platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions smoothly.

Types of Cookies Used

  • Essential Cookies: Required for basic platform functions such as login session verification and account security. Cannot be disabled.
  • Functional Cookies: Store your preferences such as language, display layout and other settings for ease of use.
  • Analytics Cookies: Help us understand how users interact with the platform so we can make relevant improvements.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.

7. User Rights

As a 3dwin member, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right of Rectification: If the data we hold is inaccurate or outdated, you have the right to request prompt correction.
  • Right of Erasure: Under certain circumstances and subject to legal retention requirements, you may request deletion of your personal data.
  • Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
  • Right to Withdraw Consent: You may withdraw consent previously given, although this does not affect the validity of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via email at [email protected] or via live chat 24/7. We will process your request in accordance with established procedures.

8. Data Security

3dwin implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

The security measures we use include:

  • Data encryption during transmission using SSL/TLS protocols
  • Data encryption during storage for sensitive information
  • Role-based access control for internal staff
  • Continuous security monitoring and periodic penetration testing
  • Documented security incident management procedures

While we make every effort to protect your data, no security system can guarantee 100% absolute protection. You are also responsible for keeping your account password confidential.

9. Links to Other Sites

The 3dwin platform may contain links to third-party websites, including payment provider or game software provider sites. This Privacy Policy applies only to the 3dwin platform and does not cover the privacy practices of any third-party websites.

We encourage you to read the privacy policies of third-party websites you visit independently, as 3dwin is not responsible for the content or privacy practices of those sites.

10. Amendments to the Privacy Policy

3dwin reserves the right to amend this Privacy Policy at any time when necessary, including to comply with changes in law, international licensing requirements, or changes to the services we offer.

For any material amendments — that is, amendments that significantly affect how we use your data — we will provide at least 14 days' prior notice through:

  • A written notice sent to your registered email address
  • A notice displayed prominently on the 3dwin website homepage

Continued use of the platform after the amendment's effective date will be considered as your acceptance of the latest version of this Privacy Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may contact us through:

  • Email: [email protected]
  • Live chat: Available 24 hours a day, 7 days a week through the 3dwin platform
  • Support languages: Malay and English

We will endeavour to respond to every privacy-related query promptly. For data access or deletion requests that require identity verification, the process may take longer.

Frequently Asked Questions

Privacy-Related FAQs

Answers to the questions we most frequently receive from 3dwin members regarding data protection.

3dwin keeps information you provide during registration and use of the platform, including your full name, email address, mobile phone number, date of birth, username and financial transaction records. We also keep activity log records for games and technical information such as IP addresses for security purposes. This information is used solely to manage accounts, process payments and maintain platform security.

3dwin does not sell or disclose your personal data to third parties for marketing purposes without your consent. Data sharing only takes place with service providers needed to run platform operations — such as payment processors Touch 'n Go, DuitNow and FPX — and all of them are bound by strict confidentiality agreements. Data may also be disclosed to authorities when required by law.

Yes, you can request account closure and data deletion by contacting the 3dwin support team via 24/7 live chat or email at [email protected]. However, some data may need to be retained for a certain period in line with legal and international licensing requirements, particularly financial and transaction records. We will inform you clearly about which data has been deleted and which still needs to be retained.

You can update basic information such as your email address and mobile phone number through the account settings on the 3dwin platform. For changes to information that require re-verification of identity — such as your full name — please contact our support team. We encourage members to keep their profile information accurate and up to date.

3dwin uses SSL/TLS encryption for all data transmissions between your browser and our servers. Sensitive data is stored in encrypted form, and internal access to members' personal data is granted only to staff who need it for their duties. We also conduct continuous security monitoring and regular testing to ensure our systems remain secure.

If a material amendment is made to this Privacy Policy, we will send a notice to your registered email address at least 14 days before the amendment takes effect. You will also see the notice displayed on the 3dwin website. If you do not agree with the amendment, you have the right to close your account before the effective date. Continued use after that date is considered your acceptance.
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