⚠️ Important: By registering or using the 3dwin platform, you are deemed to have read, understood, and agreed to the entirety of the terms and conditions stated in this document.
1. Introduction and Acceptance of Terms
These terms and conditions constitute a legally binding agreement between you as the user ("User") and 3dwin ("Platform", "we", or "company"). This document governs your use of the website, application, and all services provided by 3dwin, including online slots, live casino, sports betting, horse racing, and arcade.
3dwin operates under international licensing and provides online gaming services to eligible users. By accessing or using this platform, you confirm that you have read, understood, and agree to be bound by these terms and conditions as well as our Privacy Policy.
If you do not agree with any part of these terms, you are required to stop using the 3dwin platform immediately.
2. User Eligibility
To register and use 3dwin services, you must meet the following eligibility requirements:
- Be at least 21 years of age at the time of registration.
- Be residing in a geographic area where access to this platform is not prohibited by local law.
- Not be restricted or prohibited by any regulatory body from participating in online gambling activities.
- Have full legal capacity to enter into a binding agreement.
🚫 Warning: Registering an account with false information, including an incorrect age, is a serious violation of these terms and may result in immediate account termination without any refund of the account balance.
3dwin reserves the right to request identity document verification at any time to confirm user eligibility. Documents that may be requested include an identity card (MyKad), passport, or other relevant statutory documents.
3. Account Registration and Management
3.1 Account Registration
Each user is only permitted to register and hold one (1) account at 3dwin. Holding multiple accounts, whether directly or through a third party, is strictly prohibited. Duplicate accounts may be terminated without notice and any balance within them will be confiscated.
During registration, you are required to provide information that is truthful, accurate, and current. 3dwin reserves the right to reject a registration application without providing a reason.
3.2 Account Security
You are fully responsible for the security of your account username and password. You must not share your login details with any other party. If you suspect unauthorised access to your account, please contact our support team immediately.
3dwin will not be held responsible for any loss or damage arising from your failure to maintain account security.
3.3 Identity Verification (KYC)
As part of the "Know Your Customer" (KYC) procedure, 3dwin reserves the right to request identity verification before processing withdrawals or at any time deemed appropriate. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of the account.
4. Deposits and Withdrawals
4.1 Payment Methods
3dwin accepts deposits and withdrawals via the following payment methods:
- Touch 'n Go eWallet
- DuitNow
- FPX Online Banking (including major Malaysian banks)
- Cryptocurrency: USDT, BTC, ETH
4.2 Deposit and Withdrawal Limits
Minimum deposit for each payment method is RM20. Minimum withdrawal is RM100 per transaction.
Approved withdrawal requests will be processed within 30 minutes to 3 hours depending on the payment method used and the review period required.
4.3 Withdrawal Conditions
Users must ensure that the wagering requirements for any bonus received have been fully met before requesting a withdrawal. Funds deposited via deposit may be withdrawn at any time subject to the relevant verification process.
3dwin reserves the right to delay or reject a withdrawal request if there are signs of fraudulent activity or a violation of the terms of use.
ℹ️ All financial transactions at 3dwin are processed with encryption protection. Your payment information is not stored directly on our servers — see the Privacy Policy for further details.
5. Bonuses, Promotions, and VIP Programme
5.1 Welcome Bonus
3dwin offers a welcome bonus of 100% of the first deposit up to RM300. This bonus is subject to a wagering requirement of 10 times the bonus value before any winnings from that bonus can be withdrawn.
For example: if you deposit RM100, you will receive a bonus of RM100, bringing your account balance to RM200. The wagering requirement is RM100 × 10 = RM1,000. If you deposit RM800 or more, the maximum bonus of RM300 is awarded, bringing the balance to RM1,100 with a wagering requirement of RM300 × 10 = RM3,000.
5.2 VIP Programme and Weekly Cashback
3dwin members are eligible for a tiered VIP programme consisting of three levels:
- Bronze — weekly cashback of up to 0.4%
- Silver — weekly cashback of up to 0.8%
- Gold — weekly cashback of up to 1.2%
Advancement to a higher VIP level depends on your gaming activity over time. 3dwin reserves the right to modify the VIP structure with reasonable notice.
5.3 General Promotion Terms
Every promotion and bonus offered by 3dwin is subject to the specific terms announced alongside that promotion. In general:
- Bonuses may only be claimed by eligible and verified account holders.
- Abuse of promotions, including the use of multiple accounts to claim bonuses, will result in all related bonuses and winnings being confiscated.
- 3dwin reserves the right to withdraw or modify any promotion at any time without prior notice.
- Bonuses cannot be transferred to another user.
6. Game Rules
All games available on the 3dwin platform are operated using a certified random number generator (RNG) or through a licensed live casino studio to ensure that game outcomes are fair and random.
Users acknowledge and agree that:
- Gambling carries real financial risk and game outcomes cannot be guaranteed.
- Results displayed by the game system are final and binding.
- Any technical disruption occurring during a game session will be resolved in accordance with 3dwin's internal policy.
- The use of automation software, bots, or any unauthorised method to influence gameplay is strictly prohibited.
For more information on how to gamble responsibly, please visit our Responsible Gambling page.
7. Prohibited User Conduct
Users are strictly prohibited from engaging in any of the following activities while using the 3dwin platform:
- Fraud, manipulation, or attempts to exploit bugs in the system.
- Money laundering or financing illegal activities through the platform.
- Misuse of bonuses or promotions through duplicate accounts or coordination with other users.
- Disruption of platform operations through cyberattacks, viruses, or any harmful technical means.
- Raising unauthorised chargebacks after a legitimate transaction has been completed.
- Providing false or misleading information to the 3dwin support team.
Violation of any of the above prohibitions may result in immediate suspension or permanent termination of the account, forfeiture of the account balance, and appropriate legal action.
8. Account Suspension and Termination
8.1 By 3dwin
3dwin reserves the right to suspend or terminate a user's account at any time for reasons including, but not limited to: breach of these terms, suspected fraud, requests from regulatory authorities, or internal company decisions.
8.2 By the User
You may request account closure at any time by contacting our support team via live chat or email. Any legitimate funds remaining in your account will be processed for withdrawal after a review is completed, subject to applicable wagering requirements.
8.3 Self-Exclusion
Users who wish to limit or stop their gambling activity may apply for self-exclusion through our support team. This is part of our commitment to responsible gambling. For more information, please refer to the Responsible Gambling page.
9. Limitation of Liability
3dwin provides the platform on an "as is" basis and does not guarantee that the service will be free from interruptions or errors at all times. To the extent permitted by applicable law:
- 3dwin is not liable for any indirect, consequential, or punitive losses arising from the use of the platform.
- 3dwin's total liability to a user is limited to the amount deposited by the user in the thirty (30) days preceding the claim.
- 3dwin is not liable for losses arising from the user's internet connection failure or device malfunction.
10. Amendments to Terms and Conditions
3dwin reserves the right to modify, add to, or amend these terms and conditions at any time. Any significant changes will be communicated to users via registered email or a notice on the website at least seven (7) days before the changes take effect, except for changes that must be implemented immediately for legal or security reasons.
Continued use of the platform after the effective date of any amendment constitutes acceptance of the amended terms.
11. Governing Law and Dispute Resolution
These terms and conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which 3dwin is licensed to operate. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute will be referred to arbitration in accordance with the procedures established by our licensing authority.
12. Contact Us
If you have any questions, concerns, or complaints regarding these terms and conditions, please contact the 3dwin support team:
- Email: [email protected]
- Live Chat: Available 24/7 within the platform
- Service languages: Malay and English
We are committed to responding to every enquiry promptly and professionally. For frequently asked questions about using the platform, please visit our FAQ page.